Fireplace Service Package
Seasonal Fireplace Cleaning
Our Basic Fireplace Service is the best option for keeping your fireplace clean and safe. This service includes a thorough glass cleaning, vacuuming, inspection of the blower, cleaning log sets, and media ember replacement (when applicable), ensuring your fireplace looks great and operates efficiently. Perfect for those on a budget who want to maintain a cozy, inviting home without breaking the bank.
Fireplace Service
Complete Fireplace Check & Troubleshooting
Ensures your fireplace is running smoothly and up to standard — perfect for homeowners, sellers, and buyers. If your fireplace is not working, we’ll troubleshoot the issue and determine what parts are needed to get it up and running.
Comprehensive Unit Evaluation Report: Inspecting all components, gas connections, and venting systems for optimal performance and safety.
Glass, Burner, and Seal Assessment: Examining glass for cracks, ensuring proper flame function, and verifying airtight seals for efficiency.
Glass and Firebox Deep Cleaning: Removing soot and residue to restore crystal-clear glass and maintain firebox efficiency.
Pilot and Burner Assembly Maintenance: Cleaning and fine-tuning for consistent ignition and stable flame performance.
Log Arrangement and Flame Adjustment: Positioning logs and calibrating flame for ideal operation.
Our Services
White Rock Fireplace Service Policy
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At White Rock Fireplace Service, we are dedicated to delivering an exceptional customer experience. For a seamless service process, we kindly ask that you review our Policies page to familiarize yourself with our Service Terms and Conditions. By booking a service with us, you acknowledge and agree to our Privacy Policy.
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Service and Fragile Components
During service, certain parts such as logs, brick panels, pilot assemblies, and gasket materials may break due to age, wear, and exposure to heat. Customers should be aware that these components are fragile, and while we take care in handling them, White Rock Fireplace Service is not responsible for any damages that may occur to these parts during the service process.
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Booking & Rescheduling
Customers may reschedule their service appointment up to 24 hours prior to the scheduled service time. Rescheduling requests made within 24 hours of the appointment may not be accommodated.
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Cancellations & Fees
Cancellations made less than 24 hours before the scheduled service will incur a 50% cancellation fee. This fee helps cover costs related to scheduling, preparation, and the time allocated for your service.
Additional Fees:
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Parts: Quoted separately based on the fireplace model.
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Return Trips/Repairs: Flat-rate labor charge for additional visits or repairs.
Important Notes:
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Prices apply to standard single-sided fireplaces.
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Custom designs require personalized quotes.
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Prices are subject to change.