FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

The issue may lie with the Thermodisc. Follow these steps to diagnose the problem: Turn off the blower switch. Disconnect the wires from the Thermodisc. Bypass the Thermodisc by connecting the wires from the swtch & fan together. If the fan or blower activates after bypassing the Thermodisc, this indicates that the Thermodisc is faulty and needs to be replaced.

Check for a good ground connection and test the battery. If needed, connect any loose wires or replace the battery.

1) If the appliance is setup for Propane, please check the level of the fuel. As required refill the supply tank. 2) If the appliance is setup for Natural Gas, ensure that all shutoff valves are in the open position

1) Continue to depress the black control knob until the pilot holds (Up to 45 seconds if necessary) 2) Ensure that connections to the valve are secure. Thermopile connected to TP/TH and TP on valve. Ensure thermocouple is properly seated on valve.

If your fireplace does not work during a power outage, check the batteries in the receiver. For most electronic ignition units, the receiver's batteries supply power during an outage. Follow these steps: Check the Batteries in the Receiver: Ensure that the batteries are properly installed in the receiver. Replace them if they are old or depleted. Ensure Fresh Batteries: If you have installed batteries in the remote receiver, make sure they are fresh. Old or weak batteries may not provide enough power to operate the fireplace. Note: This troubleshooting tip applies only to electronic ignition units.

Blockage or spider web or damage to the pilot orifice and/or tubing will result in a failure to ignite. Examine the pilot orifice, and line for blockage or damage. Clear any existing blockage in the pilot orifice or replace any damaged components.

1) Examine the electrode. If the ceramic housing is cracked, replace the electrode if it is independent of the pilot assembly. If the electrode is part of a one-piece system, replace the entire pilot assembly. 2) Inspect the mounting bracket to ensure that the Piezo igniter is properly grounded. If needed, tighten the mounting nuts to secure proper grounding of the Piezo igniter.

On B Vent or natural draft appliances, a tripped safety spill switch can cause the burner to fail to ignite. Allow the automatic switch (inserts) to cool down or reset the manual switch (freestanding stove). Then, attempt to ignite the fireplace again.

1) Blocked Primary Air Shutter or Incorrect Aeration Setting Examine the air shutter for any blockages and clear them. Ensure the aeration is set correctly. 2) Infrequent Servicing of the Appliance Schedule and perform regular maintenance to ensure the appliance operates efficiently. 3) Incorrect Positioning of Logs and Ember Material Improper placement of logs and ember material can cause carbon buildup. Refer to the installation manual and correctly position the logs and ember material.

With the remote OFF, remove one battery from the remote hand held. Press and hold the Thermostat button. While continuing to hold the Thermostat button, Re-install the battery. 3. The screen backlight will illuminate and read CLR when removing the function and SET when enabling. Release the Thermostat button to complete the process.

With the remote hand held OFF, press the THERMOSTAT button and the MODE button at the same time, then release both at the same time.

Both ProFlame 1 and ProFlame 2 remotes have a child lock feature. When Child Lock activated no inputs can be made on the remote until un-locked. To add or remove Child Lock, press and hold the UP arrow, then press and release the MODE button.

Crazing on fireplace glass refers to the appearance of fine, hairline cracks on the surface of the glass. These cracks form a network pattern that resembles spiderwebs or shattered glass. While they can be concerning, they are usually superficial and do not penetrate deeply into the glass. Causes of Crazing on Fireplace Glass: Thermal Stress: Rapid heating and cooling cycles can cause the glass to expand and contract, leading to crazing. This is common in fireplaces due to the high temperatures they reach during operation. Age and Wear: Prolonged use and natural aging can contribute to the development of crazing on fireplace glass. Chemical Exposure: Certain chemicals or cleaning agents may weaken the glass surface, making it more susceptible to crazing.

To keep your fireplace glass clean and ensure a clear view of the flames, it is important to use the right cleaning products. Do not use Windex as it contains ammonia, which can leave harmful residues on the glass and emit unpleasant odors when exposed to high temperatures. Here are some recommended options and tips for cleaning your fireplace glass: Recommended Fireplace Glass Cleaners: Imperial Glass Cleaner: This is a specialized cleaner designed to remove soot, creosote, and other residues from fireplace glass without scratching or damaging the surface. Rutland Fireplace Glass Cleaner: Another effective cleaner that is formulated specifically for the high-temperature glass used in fireplaces and stoves. Stove Bright Glass Cleaner: A popular choice that effectively cleans and polishes fireplace glass.

Yes, in most modern fireplaces, you can update or change the media used in the firebox. Fireplace media refers to the decorative elements inside your fireplace, such as logs, stones, glass, or pebbles, which are used to create a more aesthetically pleasing fire display. However, it’s important to remember that you should not replace your fireplace media with other brands unless they have been specifically approved by the manufacturer. Why You Should Not Use Unapproved Media: Manufacturer-Approved Media: Fireplace manufacturers test and approve certain types of media for each appliance model. Using unapproved or incompatible media can lead to performance issues, safety hazards, or damage to your fireplace. Potential Harm or Damage: Adding additional media or using a different brand could cause improper combustion, inefficient burning, or overheating, which could harm your fireplace or even pose a safety risk. Consult the Owner’s Manual: It is strongly recommended to refer to your appliance’s owner’s manual to verify the approved media options. The manual will provide important guidelines to ensure the media you use is compatible and safe for your specific model.